Assistant Service Manager - Suzuki
Date: 27 Mar 2025
Location: Dubai, United Arab Emirates
Company: Al Rostamani Group of Companies LLC
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.
Job Purpose
This role is to provide management cover and support for the reporting locations to create a Customer centric service department driven by highly engaged service staff that provides a satisfactory return on the capital and human resources invested to achieve customer retention. He should implement the dealer standards laid down by the Principles at the directly reporting branches and be a market leader in the region. To be seen as a highly motivated leader with strong people focus and exceptional interpersonal skills that will help to bring synergies in the inert departments and leverage their strengths for business objectives.
Job Responsibilities
- To achieve and exceed the budgeted target on Net sales, Gross Margins for all locations by maximizing the revenue streams and optimizing key Service KPI’s of Productivity, Efficiency and Utilization.
- To, implement and improve the service process at all locations to enhance the Customer service experience and retain CSI no 1
- To work with directly reporting to Service Manager on developing, implementing and improving on the Standard service transaction defined by manufacturer.
- To develop and implement systems for motivating the team members to increase their engagement levels and attract new comers and to be a company of choice through development, regular meetings and defining career path for highly engaged workforce in the directly reporting locations.
- To assess and recommend the requirement of Facility, manpower and Equipment in anticipation of the future business requirement for directly reporting locations.
- To coordinate with W.shop Mgrs/ Branch Incharge to ensure branch operations are in line with HSSE, Auditory compliance.
- To resolve manpower issues and ensure employee engagement
Job Requirements
Qualifications
- Graduate Engineer in Mechanical/Automobile.
Experience
- 8-10 years in Automotive service department in a dealership handling operations / branch.
Knowledge & Skills
- Understands Automobile Engineering, Usage in Dealer Management systems and MS office applications.
- Excellent communication skills, Leadership skills, People focus and Excellent Customer handling skills.
- Strong administrative and team management competence is critical for this job.
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.