Customer Care Coordinator
Date: 3 Feb 2026
Location: Dubai, United Arab Emirates
Company: Al Rostamani Group of Companies LLC
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Central Trading Company is the first company under the Al Rostamani Group. It is one of the most valuable players in the automotive aftermarket representing a portfolio of 25 world renowned brands such as Michelin, Castrol and Blue Star.
Job Purpose
Support the tyre plus operations manager in handling customer feedback. Enhance in store environment. Help attract more customers traffic.
Job Responsibilities
- answer Google My Business posts at agreed speed and frequency.
- Refer critical feedback to operations manager for handling
- contact previous customers for feedback and or reminders.
- Follow up on Google My Business KPI come on identify trends and recommend actions.
- Manage tire plus corporate programs:
- track and report corporate programs members purchases
- Engage with potential corporates to facilitate their joining
- coordinate promotional plan implementation
- prepare monthly brief for service advisors regarding all the activities of the month
- maintain tyre plus promotional calendar as per OPS manager instructions OK
- coordinate in store display
- ensure store environment is always tidy and up to standards
ensure in-store communication and branding are up to date and up to standards
Job Requirements
Qualifications:
- Higher Secondary, diploma
Experience:
- 0-1 years of experience
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.