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Head of Network & Customer Experience - Automotive

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Date: 21 Feb 2025

Location: Dubai, United Arab Emirates

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose

Head of Networks is a strategic leadership role responsible for designing, developing, and managing a high-performing network of ARTC showrooms, Workshops, and Warehouses and customer journey at ARTC. The incumbent will ensure the network operates efficiently to meet customer needs while driving revenue growth, market expansion, and maintaining brand standards.

Job Responsibilities

  • Develop and implement the overall network strategy in alignment with organizational goals.
  • Identify market opportunities and oversee the planning and execution of new Showrooms openings and after sales expansions.
  • Conduct feasibility studies and ROI analyses for potential network expansions.
  • Conduct retail network planning studies
  • Define and monitor KPIs to ensure network efficiency, profitability, and customer satisfaction.
  • Regularly review showrooms and workshops performance, providing actionable insights and support for improvement.
  • Benchmark performance against industry standards to ensure competitiveness.
  • Establish strong relationships with network stakeholders.
  • Lead negotiations and manage contracts with network partners to ensure mutual benefit and compliance with company policies.
  • Ensure that all network locations comply with brand guidelines, operational standards, and regulatory requirements.
  • Ensure all facilities always remain fully operational to support uninterrupted sales and aftersales processes, thereby optimizing overall business performance and customer satisfaction
  • Implement systems and processes to improve network visibility, tracking, and reporting.
  • Analyze market trends, competitor activities, and customer preferences to identify opportunities for growth and innovation.
  • Leverage digital tools and technologies to enhance network efficiency and customer engagement.
  • Manage team of professionals and provide necessary training to bring them to next level.
  • Manage the whole customer journey from pre-sales to aftersales including the tools that go with.
  • Liaise with the all OEMs about Corporate Identity and standards and to implement across the locations

Job Requirements

Qualifications:

  • Bachelor’s degree in Business Administration, Automotive Management, or a related field.
  • Master’s degree (MBA) is preferred.

Experience:

  • Minimum 12–15 years of experience in network development, dealer management, or a related role within the automotive sector.
  • Proven track record of leading large-scale network operations and achieving growth targets.

 

Knowledge & Skills:

  • Strong analytical and strategic thinking skills.
  • Excellent leadership and stakeholder management capabilities.
  • In-depth knowledge of automotive retail and service operations.
  • Proficiency in market analysis and business development.
  • Exceptional communication and negotiation skills.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.