Operations Manager - Retail
Date: 27 Feb 2026
Location: Dubai, United Arab Emirates
Company: Al Rostamani Group of Companies LLC
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Central Trading Company is the first company under the Al Rostamani Group. It is one of the most valuable players in the automotive aftermarket representing a portfolio of 25 world renowned brands such as Michelin, Castrol and Blue Star.
Job Purpose
The Operations Manager – Retail will be responsible for the day-to-day operational management of 8–10 automotive retail outlets specializing in service and parts, including tires, batteries, lubricants, and other automotive components. This role ensures operational excellence, service quality, customer satisfaction, and profitability across all locations. The Operations Manager will lead and support Service Centre Leads to drive efficiency, compliance, and performance in line with company objectives
Job Responsibilities
- Oversee the operational activities of 8–10 retail service centers, ensuring consistent service standards and operational excellence.
- Manage and guide Service Centre Leads to achieve KPIs related to customer satisfaction, service delivery, sales targets, inventory control, and staff productivity.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective action plans where needed.
- Ensure full compliance with health, safety, and environmental regulations and company policies.
- Work closely with the Division Manager to implement strategic initiatives and achieve business goals.
- Lead operational audits and ensure SOPs are being followed across all locations.
- Collaborate with supply chain, marketing, and finance teams to optimize stock levels, promotions, and cost controls.
- Drive initiatives to improve customer experience, service turnaround time, and overall operational efficiency.
- Monitor market trends and competitor activities to ensure competitiveness and relevance of the business offering.
Job Requirements
Qualifications
- Bachelor’s Degree in Business Administration, Automotive Engineering, or a related field (MBA preferred).
Experience
- Minimum 6–8 years of experience in retail operations, preferably in the automotive sector.
- Proven experience in managing multi-site retail/service operations.
Knowledge & Skills
- Strong knowledge of automotive products and services (tires, batteries, lubricants, etc.).
- Excellent leadership, people management, and communication skills.
- Proficiency in MS Office and ERP systems (experience with SAP or similar systems is an advantage)
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.