Senior Credit Controller

Job Purpose

Responsible to collect payment from debtors within the approved credit period to avoid any bad debts.

Job Responsibilities

• Maintenance of customer ledger including proper allocation of receipts and reconciliation of customer accounts in order to have updated statement of account
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit limit of customer
• Drive credit collection team to ensure collection from all customers on the due dates in order to avoid any delay in payment. Ensure DSO is maintain within permitted limit
• Timely dispatch of statements and reminders via email or in hand to avoid any mismatch of the accounts
• Resolve customer issue in relation to differences in accounts, bills not accounted, or any other payment related matter timely and objectively. Ensure that take the help of sales team if needed
• Take necessary action against any bounced cheques, due date deferral request, or any other change request in help of sales team. Escalate to management or Sales Division manager, if needed for sensitive customer
• Monitor and control over manual receipts temporarily of collection officer by matching with SAP record or any email exchanged with customer in order to avoid statement dispute
• Continuous follow up with customer for payment as per the credit approved limits in order to avoid delay
• Obtain balance confirmations from customers periodically in order to minimize or avoid any errors
• Proper maintenance of advance from customers and transfer to account on time performing periodic account reconciliation
• Prepare (monthly, quarterly, annual) debtors performance report and submit to Finance Manager and GM, if required
• Hold custody of post-dated Cheque by validating acknowledgements and submit to banks for realization on due date
• Keep updated about the customer legal cases in coordination with Group Legal department and inform management informed
• Develop and maintain a filing system for financial information, records and documents to ensure easily available information
• Manage year end accounting requirements in co-ordination with internal procedures & with statutory auditors
• Lead, motivate and develop subordinates in order to achieve required levels of performance and competency while ensuring developing a successor. Build a high performance culture to deliver timely collection and reduce the DSO. Ensure customer satisfaction are maintained to avoid any sales bottlenecks
• Evaluate customer credit applications as per predetermined credit approval requirements and suggest necessary action to management
• Ensure compliance with ISO quality standard, and facilitate the conduct of quality internal & external audits

Job Requirements

Qualifications

• Bachelor’s or Higher degree in Accounting or Finance; 

Experience

• Minimum 6 years’ experience in receivables management

Knowledge & Skills

• Good MS Office skills particularly strong capabilities in MS Excel
• Good interpersonal skills
• Ability to work under pressure
• Effective Communication skills