Senior Sales Executive- Material Handling Equipment

Job Purpose

Develop, maintain and strengthen business relationships with customers and companies in general from any type by doing a regular visit to their premises to achieve sales targets and customer satisfaction standards in the designated area.

Job Responsibilities

• Research and identify new business opportunities - including growth areas, trends, new customers, partnerships, - or new ways of reaching existing markets
• Visit prospective customer at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and/or requirement-specific solutions
• Collaborate with technical teams to understand customer requirements, to promote the sale of company products, and to provide sales support, if necessary
• Work with the customer to establish a common set of goals and objectives linked to the account plan with a focus on value creation, mutual ownership and execution
• Keep informed on industry news and trends, products, services, competitors and the latest product-line developments in order to aid customer in their buying decisions
• Negotiate prices or terms of sales or service agreements as per set guidelines, and secure the orders or renew the orders
• Open new customer’s account fulfilling necessary administrative requirements of company
• Improve sales and profitability through increased dealer network and/or volume throughput in new or existing customer base
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Monitor and review sales performance versus the set targets of customer and proactively address problems in order to ensure consistent targets achievement;
• Provide sales status reports (daily, weekly, monthly) as may be required by the Sales Manager to ensure necessary actions are taken;
• Provide feedback to Sales Manager on market conditions, competitive products, policies, distribution activities, advertising initiatives, etc., that will aid decisions on sales strategies in his area
• Assist credit control team in collection resolving customer disputes
• Comply with the company QMS requirements.

Job Requirements

Qualifications

• Min. Higher Secondary, Diploma
• Bachelor degree would be preferable

Experience

• Min 3 years in the UAE 

Knowledge & Skills

• Customer and Personal Service:- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 
• Sales and Marketing:- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. 
• Market Knowledge:- Knowledge of target customer, industry, territory, etc.
• Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
• Persuasion:- Persuading others to change their minds or behaviour. 
• Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times 
• Negotiation:- Bringing others together and trying to reconcile differences 
• Social Perceptiveness:- Being aware of others' reactions and understanding why they react as they do