Create Alert

Service Engineer

Apply now »

Date: 14 Apr 2024

Location: Dubai, United Arab Emirates

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Central Trading Company is the first company under the Al Rostamani Group. It is one of the most valuable players in the automotive aftermarket representing a portfolio of 25 world renowned brands such as Michelin, Castrol and Blue Star.

Job Purpose

Organize and Control the service team to optimize the quality service and also actively participate in generating revenues for the company by taking AMC and selling spare parts to customers to achieve the company’s objective i.e. optimizing revenue generation.

Job Responsibilities

  • Provide Assistance and keep supervision of Technicians & helpers
  • Maintain complaint log book and keep progress track of the maintenance job
  • Maintain, prepare job schedules and assign to technicians on day to day basis
  • Keep track of the spare parts inventory and send the requisition for the same well in advance to avoid stock out situation
  • Report the product quality issues to the Principals and Sales Manager, if any and make suitable suggestion
  • Send Field Failure feedback to the Principals, and follow up for claim the parts
  • Quote for Annual Maintenance Contract (AMC) from the existing and the new customers, Quote for Spare parts, Service repair to out of warranty customer in order to achieve revenue target
  • Ensure that all the machines under warranty are repaired and delivered back within agreed time limit
  • Inspect sites in order to assist the sales team for designing and providing proper solution for the client requirements
  • Ensure Customer Satisfaction in service related issues
  • Maintain discipline amongst the service staff
  • Procure local AC installer, follow up their work and track progress, arrange LPO and invoice payment
  • Preparing local purchase requisition for spare parts & AC installations required for maintenance
  • Perform warranty stock adjustment for CRS Products in Dubai & Abu Dhabi location
  • Perform SAP related entry for preparation of sales order for Service invoice and project execution for supply & installation of AC, chiller. Settlement of projects
  • Learn new skills related to job and train the Technician to be more customer oriented service
  • Comply with the company QMS requirements

Job Requirements

Qualifications

  •  Higher Secondary or Diploma
  •  Vocational certificate in refrigeration and Air-condition

 

Experience

  •  Min 3 years for FMCG sectors

 

Knowledge & Skills

  • Customer and Personal Service:- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Market Knowledge:- Knowledge of target customer, industry, territory, etc.
  • Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
  • Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Coordination — Adjusting actions in relation to others' actions

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.