Travel Consultant - Leisure & Retail

Date: 15 May 2023

Location: Dubai, United Arab Emirates

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Travels and holidays is a market leader in delivering comprehensive travel and holiday related services in the UAE. Its services include corporate travel along with a wide range of local and international holiday packages.

Job Purpose

Consult and design itineraries to make customer’s travel arrangements. Once the design aspect has been completed, book flights, accommodation, transfers etc. Build and maintain relationship with clients and suppliers in line with the department’s objective to bring in values to the organization.

Job Responsibilities

Deal with VIP / Complex clients and escalated internal and external operational issues to ensure all queries are managed efficiently.
• Consult and design customized itineraries to meet client’s leisure requirements. Provide Quotations with multiple options to clients to assure them that they have received the best available deals.   
• Regularly Monitor queues of air and non-air bookings to ensure all changes are updated respectively and communicated with clients immediately. 
• Ensure compliance within ART and as per Terms & Conditions defined by suppliers to maintain accuracy in issuance and refund of value documents and timely management of receivable and payables.
• Create & maintain client profiles in the system to ensure data is updated and available to complete booking processes efficiently. 
• Smart selling such upselling, cross-selling, capitalizing on business deals, promotions, from airlines & suppliers, negotiating spot deals to ensure that the consultant is adding value to clients and to ART.   
• Attend FAM Tours, workshops, trainings, roadshows to keep abreast of the product and destination knowledge.
• Report cash/PO document daily.

Job Requirements

• Higher Secondary educated or equivalent

• Minimum 3 – 5 years relevant experience

Knowledge & Skills
• Leisure Travel industry knowledge.
• Previous experience and working with travel systems.
• Geographical knowledge
• Good relationship building skills
• Works well under pressure
• Ability to work to deadlines
• Ability to multitask

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.